TERMS + CONDITIONS
These terms and conditions (the Terms) govern your use of this website and your purchase of products from us. We are QUINTON CHADWICK . Our office address is 89 Hemingford Road, London , N1 1BY, United Kingdom. Our VAT registration number is GB 649.6444.95
By using this website, and by buying products from us, you agree to be bound by these Terms. If you do not agree with the Terms, do not use this website or buy products from us.

We do not make refunds on Sale items 

THE CONTRACT BETWEEN US
We must receive payment of the whole of the price for the products that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our email acceptance of your order brings into existence a legally binding contract between us.

PRIVACY STATEMENT
At QUINTON CHADWICK we are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully (in accordance with the new GDPR regulations ).
The data is confidential and will be used only for the purpose for which permission has been granted.We do not share data with partners or third parties.
You can unsubscribe from our mailing list at any time, by using the unsubscribe link provided in all our newsletters.
If you have any requests concerning your personal information or any queries with regard to these practices please contact us at enquiries@quintonchadwick.london

PRICES
Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of UK VAT. Prices are correct at time of publication. Errors and omissions are excepted. All transactions will be in British Pounds Sterling (£ GBP),so if you are buying in Euros / Dollars your card will be debited the equivalent Sterling amount. 
You may be required to pay a charge for delivery. If so, the amount of such charge will be set out in the payment section of our web site.

SECURITY
Security is a concern when buying online so we have a system in place whereby when you choose to purchase goods, your browser makes a connection with the secure section of our website. This connection is different from a connection for normal internet browsing and means that any personal information you send will be encrypted so that no one can intercept your details and read them. All payments are handled by Stripe (Internet service payment providers). Stripe accepts payment by Mastercard, Visa, Delta, Switch. Payment will be debited from your card before the dispatch of the goods you have purchased. Upon processing the transaction, Stripe will issue you with an electronic transaction receipt which will be sent to the email address you provide.

VAT
The product price, as displayed, is inclusive of UK VAT at the appropriate rate. If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

TRADE DESCRIPTION
Although we make every effort to ensure that the descriptions and photo’s of our goods are as accurate as possible, we hope that you will understand that the uniqueness and hand-made nature of the products means there maybe slight variations in colour or size

EVENTS BEYOND OUR CONTROL
We shall have no liability to you for any failure to perform any obligation of any contract under these Terms (express or implied) where such failure is caused by any event or circumstance beyond our reasonable control including, without limitation, breakdown of systems, flood, fire, explosion or accident.

CONSUMER PROTECTION
These Terms do not affect your statutory rights.

USE OF COOKIES
Cookies (tiny text files, temporarily stored on your computer) are needed to allow us to put the items you’ve chosen into the right shopping basket. We’re sorry about this, but we haven’t found another way to make it all work.

DISCLOSURES
We will not pass your information to any third parties. You can also email us at jane@quinton-chadwick.com to stop receiving any information about us and our services. 

MODERN SLAVERY STATEMENT

We conduct our business fairly, ethically and with respect to fundamental human rights. We are committed to the prevention of all forms of Modern Slavery, both in our business and in our supply chains. We will not tolerate it.

Our supply chain is very small we work with only two small Scottish textile mills, both of whom pay all their employees a full and fair wage in accordance with UK law. They also practice equal opportunities in the work place, and examples of the organisation commitment to achieving equality of opportunity in every area of its work can be found in their employee hand books. In the interest of full transparency we make sure that both our suppliers regularly receive the SMETA CAPR audit by Sedex and these reports are available upon request.

We believe in the heritage of these mills and are proud to work with them because it helps to keep important and age-old skills alive in these local communities. The skills of knitting, textile finishing and spinning have been practiced in these parts of Scotland for generations and both our mills have been in existence for over a hundred years.